Returns & Exchanges

At Vismay Online Shop, we want you to be completely satisfied with your fashion choices, which is why we offer a hassle-free 14-day return and exchange policy on all eligible items. Ensure your garments are unworn and have all original tags attached to qualify for a full refund or replacement.

1

Initiate Your Request

Log into your Vismay account, navigate to your order history, and select the items you wish to return or exchange to receive a Return Merchandise Authorization.

2

Pack Your Items

Carefully place the items in their original packaging, ensuring all designer tags and accessories are included to prevent damage during transit.

3

Ship the Package

Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location or schedule a home pickup through our portal.

4

Quality Check and Refund

Once our warehouse team inspects the returned fashion pieces, we will process your refund or dispatch your exchange within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing